Return, Exchange & Refund Policy – IMARS

At IMARS, we aim to make every purchase clear, transparent, and hassle-free. By placing an order with IMARS, customers agree to the terms and conditions outlined below.

1. Return & Exchange Eligibility

• Return or exchange requests must be raised within 7 (seven) days from the date of successful delivery.

• Requests made after 7 days will not be accepted.

• A valid and genuine reason must be provided for every return or exchange request.

• Products must be returned unused, undamaged, and in their original condition and packaging.

• If you wish to return a product for a reason other than a confirmed defect or damage, the return shipping charges will be borne by the customer.

• IMARS reserves the right to review each request and approve or reject it based on the reason provided and the condition of the product.

2. Exchange Terms

• Products are eligible for exchange only with another IMARS product of the same value.

• All exchanges are subject to product availability at the time of the request.

• Any difference in product value will not be adjusted or refunded.

3. Damaged or Defective Products

• Refunds are provided only for products confirmed by IMARS to be damaged or defective.

• In case of a damaged or defective product, customers must provide a clear, continuous, and uninterrupted unboxing video as mandatory proof.

• Requests submitted without valid video evidence may not be considered.

• IMARS will review the evidence and determine whether the product qualifies for a refund or exchange.

4. Returns for Other Reasons

• If a customer wishes to return a product for a reason other than a confirmed defect or damage, the return shipping charges will be borne by the customer.

• The product must be returned unused, undamaged, and in its original condition and packaging.

• Such returns are subject to IMARS's review and approval.

5. Order Cancellation

• Orders may be cancelled within 24 hours of placing the order.

• Cancellation requests made after 24 hours will not be accepted.

6. Refund Processing

• IMARS generally confirms the approval or rejection of a return, refund, or cancellation request within 24 hours of receiving the request.

• Approved refunds will be processed to the original mode of payment, subject to applicable payment platform and banking timelines.

• Promotional vouchers, coupon codes, and discounts applied at the time of purchase are non-refundable and cannot be exchanged for cash.

7. Colour Variation

Slight variations in colour may occur due to product photography, lighting conditions, and individual screen settings. Such variations are normal and will not be considered a product defect or qualify for a return or exchange.

8. Before Placing Your Order

We recommend that customers carefully review the product details, specifications, images, size, and other available information before placing an order.

9. Return Shipping Charges

• For returns due to reasons other than a confirmed defect or damage, return shipping charges will be borne by the customer.

• If IMARS confirms a manufacturing defect or product damage, the applicable return shipping cost may be covered by IMARS.

10. Policy Updates & Final Decision

IMARS reserves the right to modify or update this policy at its discretion.

All return, exchange, refund, and cancellation requests are subject to verification and the applicable terms of this policy. IMARS's decision regarding the eligibility and resolution of a request will be based on the information, evidence, and condition of the product provided.

Customer Support Note

For faster resolution, customers are advised to:

• Raise requests within the specified timeline.

• Provide a clear and uninterrupted unboxing video where required.

• Keep the product unused and in its original condition.

• Retain the original packaging until the return or exchange process is completed.

• Provide all required information and supporting evidence clearly.