Return/Refund Policy:
1. Order Cancellations:
-We gladly accept returns, exchanges or replacement of ONLY unused merchandise, within 7 days from the date of delivery.
-Cancel within 24 hours hassle-free.
-If not processed, full refund issued.
2. Processed Orders:
-Once processed, cancellations not accepted.
-Requests after 24 hours won't be honored.
3. Refund Process:
-Quick refund for timely cancellations.
-Vouchers used won't be refunded.
4. Damaged or Low-Quality Items:
-Record unboxing video for defects or missing items.
-Exchange for damaged items.
-For returns, make sure the tag is intact and reach out to our team within 48 hours.
-VALID reason for cancellation
-Our team will assess for action.
Cancellation Policy:
1. Order Processing:
-IMARS decides on cancellation requests.
-We'll confirm if the order's processed.
2. Timeframe:
-Cancellation requests are valid within 24 hours of order placement.
3. Customer Dispute:
-Accept IMARS's decision on cancellations.
-Your understanding is appreciated.
4. Refund of Voucher:
-Voucher amounts not refunded on cancellations.
Additional Information:
1. Communication:
-Contact us promptly for damaged items.
-Our team will decide within 48 hours.
2. Free Delivery:
-Enjoy the luxury of free delivery across India!
3. COD Available:
-Conveniently pay with Cash on Delivery!
We are dedicated to providing you with a delightful shopping experience. For any queries, connect with our customer support team. Happy shopping! 🌟