Return/Refund Policy

Return/Refund Policy

Return/Refund Policy:

1. Order Cancellations:
-We gladly accept returns, exchanges or replacement of ONLY unused merchandise, within 7 days from the date of delivery.
-Cancel within 24 hours hassle-free.
-If not processed, full refund issued.

2. Processed Orders:
-Once processed, cancellations not accepted.
-Requests after 24 hours won't be honored.

3. Refund Process:
-Quick refund for timely cancellations.
-Vouchers used won't be refunded.

4. Damaged or Low-Quality Items:
-Record unboxing video for defects or missing items.
-Exchange for damaged items.
-For returns, make sure the tag is intact and reach out to our team within 48 hours.
-VALID reason for cancellation
-Our team will assess for action.

Cancellation Policy:

1. Order Processing:
-IMARS decides on cancellation requests.
-We'll confirm if the order's processed.

2. Timeframe:
-Cancellation requests are valid within 24 hours of order placement.

3. Customer Dispute:
-Accept IMARS's decision on cancellations.
-Your understanding is appreciated.

4. Refund of Voucher:
-Voucher amounts not refunded on cancellations.

Additional Information:

1. Communication:
-Contact us promptly for damaged items.
-Our team will decide within 48 hours.

2. Free Delivery:
-Enjoy the luxury of free delivery across India!

3. COD Available:
-Conveniently pay with Cash on Delivery!

We are dedicated to providing you with a delightful shopping experience. For any queries, connect with our customer support team. Happy shopping! 🌟
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