FAQ's


IMARS is a brand known for making eco-friendly bags. The products are created with the environment as our prime focus & concern. We believe in adhering to sustainable practices by supporting local artisans and workshops. We also design & curate a fantastic product range, including handbags, laptop bags, wallets, purses, and accessories. These are always in line with the latest trends, while Indian art also serves as an inspiration! Our products are well priced & bound to add a chic touch to your wardrobe - effortlessly!


Taking care of your IMARS bag is simple. Just follow the below-given steps, and you’ll be good to go!

In case of spots or dirt, simply wipe your IMARS bags with a soft, damp, and clean cloth.

Avoid using any kind of chemicals directly on the bag to clean it.

When your bag is not in use, hang it on a rack to avoid damage. If you wish to fit it in your wardrobe though, make sure the bag is lightly stuffed and well wrapped in a dust cloth.

DO NOT store the bag in extreme temperatures and high humidity.


At IMARS, one of our top priorities is ensuring your health and safety, along with the health of our environment. Due to unprecedented times, we have tightened our safety measures at our office & warehouse. You can read about them below:

Our team is thoroughly observing safe social distancing.

We conduct daily temperature checks for all our employees.

Our office & warehouse is timely disinfected & fumigated.

We ensure that all our team members use masks to keep their faces covered.

The products are sanitized carefully before packaging.

Should you have any more questions regarding the same, please feel free to reach out to us!

Our brand works with faux leather of supreme quality. It never fails to render the same beauty as authentic leather, without any kind of animal torture involved. We consider this as a core value and feature of our brand and products.


We take customization requests for adding Gold Foil-Embossed Name Tags that jazz up & elevate your IMARS bags, making them more unique.

Email us with your customization requests at info@imarsfashion.com. Don’t forget to mention your order reference number and the name/initials to be embossed so we can include your customized product along with your regular order.

Call us at +91 9306753350 or +91 8813009762 for further queries


You can make payments through debit and credit cards, UPI, Net Banking, Mobile Banking, Online Wallets and Paytm. EMI option is also available on select credit cards.


It is not possible to change the shipping address once you have placed an order on our portal. However, if it’s necessary, you can get in touch with our Customer Support team well in time, before the order is shipped. We shall consider your request if it’s feasible.


Yes! It’s really easy to track your IMARS order. Just keep your AWB number handy (as mentioned in your IMARS account) once the order is shipped, which you’ll be notified about.


IMARS strives to cater to its customers irrespective of the distance. However, due to likely constraints, there are still a few areas where we are unable to ship. To make it easier for you, we will intimate you about the same while you’re placing your order.

Ys, Free shipping Rs. 1000 & above, Rs. 99 Below Rs 1000

Offline buy at: IMARS FASHION KIOSK, 1st Floor, (In front of Bata showroom), Pacific Mall, NSP Pitampura, New Delhi - 110034

Yes. COD is available on the site.

Bag can be exchanged within 07 days of order delivered. Genuine & valid reasons should be given for exchange. Bag can be exchanged with any other IMARS bag with the same price.

6 Month Warranty

We provide Warranty against defects in Stitching, materials and workmanship that you should inform us with screenshot. Under warranty products can be repaired & exchanged within 7 days, if damaged. 

Order Handling is 2 days, Normal delivery time is 5-7 days.

You can opt EXPRESS DELIVERY

Customers can inform us at "info@imarsfashion.com" Express delivery option for urgent deliveries.

Express deliveries will charge extra.

Express delivery delivers in 2-3 days.

If there is any confusion, Please contact Us:

info@imarsfashion.com

Contact support No: 9306753350.

if you have made a customization/personalization request for your order, it will take up to 5-10 business days to reach you.

Yes, we take gift wrapping requests for your order(s). Please contact our Customer Service at info@imarsfashion.com & Contact support No: +91 9306753350.

No, we only ship in India for now.

Yes, Free shipping Rs. 1000 & above, Rs. 99 Below Rs 1000

We take customization requests for Name Tags with put your unique name into tag that jazz up & elevate your IMARS bags, making them more unique.

Email us with your customization requests at info@imarsfashion.com. Don’t forget to mention your order reference number and the name/initials to be embossed so we can include your customised product along with your regular order.

 

Email us at info@imarsfashion.com or call our customer support number: +91 93067 53350 for all your Other queries.

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